Refund policy

At The Delontea, we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to return items. We will gladly accept back any item that was purchased within 30 days of receipt that you do not want to keep. Non-faulty items must be returned in their original packaging and in an undamaged condition. Due to hygiene reasons, we will not be able to accept teas if the packaging is opened. We offer most of the teas in taster packs and recommend purchasing this before committing to a larger order.

Please be aware that both original shipping costs and the costs of returning the item are not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.

We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, we recommend that you send the goods by recorded delivery and retain the proof of posting. If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the goods have been delivered to you. 

To return an order, please inform us via email. Once accepted, pack the relevant item securely and send it back to us with the delivery note. Please make sure that we receive it within 30 days after the order was delivered.

The Return Address for items is

                                                        Delontea

                                           Budapest, Dob u. 34, 1074

As soon as we receive the returned goods, we will refund the relevant part of the purchase price for that item.

For all overseas customers, we strongly advise ensuring that the product is relevant to you before making the purchase. We are happy to answer any questions you may have before the purchase. Unfortunately, we are unable to accept returns sent to some overseas countries due to logistical reasons.